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Who would say "Not Helpful"?

Question asked by AnnetteMM on Mar 5, 2018
Latest reply on Mar 26, 2018 by Mark

When we check "yes" that a comment is helpful it's a wonderful, validating thing to do.  And the author gets to see who thinks they were helpful.  So my question is, who in the world would be so heartless as to check "no" ???  And why even have that as an option?  It seems unbelievably cruel.  Anything not helpful is simply ignored, right?