Why am I not able to @mention certain people?

[kristen-9-7-15]

I thought this would be easy but I can't seem to "@ Mention" people.  When I hit the @ Mention symbol, a list of names and places pop but it is never the person I want to mention.  So I continue to type their username hoping it will pop up.  It never does. What am I doing wrong?

[bonniebee]

I have the problem even when there is no underscore in their name sometimes I have to keep starting g over and eventually it will work sometimes I just give up !

[CommunityAdmin]

bonniebee‌ Can you give me examples of people who don't work? I find that typing slowly usually gives me the best results.  

Are you on a computer, tablet or phone when attempting to @mention them?

Mark
EX Community Manager

[Giulia]

Hey, any kind of a "hint" like "IF YOU SIGN UP WITH AN UNDERSCORE IN YOUR USERNAME YOUR ENTIRE ACCOUNT WILL BE DELETED AS WILL YOUR FACEBOOK ACCOUNT AND ANY AND ALL ONLINE BANKING ACCOUNTS THE FIRST TIME YOU SIGN INTO EX WITH IT - SO DON'T!"  Sounds good to me!  (And for all who are wondering - yes, this is a joke!)

[CommunityAdmin · Accepted solution]

This issue was fixed today.

[JonesCarpeDiem]

because they are unmentionable

[CommunityAdmin]

Maybe you'll want to shorten your username now?

Mark
EX Community Manager

[Giulia]

Excellent.  Now if we could just be able to @mark YOU, that would solve all our problems!

[CommunityAdmin]

Giulia‌. It’s still a challenge to Mark‌ me?

that’s so odd. 

Mark

[Giulia]

Yup, well, at least if I just put in the @ symbol all by itself, you are the first to pop up on the list.

@ = 

I don't know if the last "at" mention is held in cache or what, but that's what pops up when I put in the @ symbol.  When I put in @mark I still get...

@mark

[test20190115a]

Mark‌

Test post