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What do we have to offer?

Question asked by TerrieQuit on Feb 27, 2017
Latest reply on Feb 28, 2017 by KMC56

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Good morning everyone, I have something weighing heavy on my mind.

As some of you know, I make extra efforts to contact and stay in touch with as many of our new folks as possible. I have been getting many concerns from them as to why we don't have some sort of messaging system, text, boards or chat in place. The best I can offer them is The EX Cafe. THIS IS NOT GOOD! Of course, I mention that they could blog or start a conversation/discussion. This is not what is wanted and I am being asked to point them to a better place to quit smoking as this one doesn't seem to be sufficient.

Does anyone have any suggestions (Mark) or something I have forgotten to mention, please help! We are losing people that we could be helping! This is sad! ~Terrie~

JACKIE1-25-15 Feb 27, 2017 8:29 AM

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Update status is a good place to chat. If I remember correctly wasn't a chat room /hangout created with Google? What happened to that? For me seeing who is messaging or online is not major. I used the message board but it was not like I had to have it. I can still message a person, it's just everybody else can't see it.

I wish all the very best for everyone in their quit. If there is a better more sufficient place that would be good for them. In this world I truly have learned AAA ...Adapt, Adjust and Accept. I hope your caring support will be a cause for the new people to stay. Have a great day. You are making a difference here. I hope they do not take you with them.

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Violet_Quit Feb 27, 2017 5:45 AM
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I Know i'm kind of new here but i think they should have a chat room where everyone can go!!
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kristen-9.7.15 Feb 27, 2017 7:47 AM
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I would say blogs or conversations. I personally am not a fan of the EX Cafe. It was a great idea but it's too much scrolling to read and the conversation is mostly about coffee and food. I'm trying to lose weight here! Lol.. Other than that I don't have any other suggestions.
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John10forteen Feb 27, 2017 8:04 AM
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I can see where those features could absolutely be helpful but being the devils advocate I can also see where they turn into crutch tools. There is no better site for quitting smoking than this site on, the old platform or this new platform. It's the people that make this site. I feel this is a powerful SUPPORT group all inclusive. An emergency HELPLINE service would be a good addition. Being a support group, the individual has fewer chances to be nurtured through every hard moment but when that individual does make it through on their own, as they read, study, wait for replies from this support group they are stronger and their quit is stronger. (I think so anyway)... A little old school, work for it, tough it out, you can do it.

With that said, I could see where an emergency chat-line or other feature could be very encouraging and extremely helpful for newbies, absolutely. Who would be responsible for manning the lines 24/7? Would they expect instant replies? and what happens if they don't get them?

PS, I did try other sites and maybe they are advance, but very disjointed as a bonded group.The warm welcome from all the blogs and reach outs is what makes this site SPECIAL! It's the people that really make this site so effective but anything that can reach out to, and keep more people here is worth Serious and Deep Consideration and I agree whole heatedly with Terrie form that perspective.
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JACKIE1-25-15 Feb 27, 2017 8:29 AM
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Update status is a good place to chat. If I remember correctly wasn't a chat room /hangout created with Google? What happened to that? For me seeing who is messaging or online is not major. I used the message board but it was not like I had to have it. I can still message a person, it's just everybody else can't see it.
I wish all the very best for everyone in their quit. If there is a better more sufficient place that would be good for them. In this world I truly have learned AAA ...Adapt, Adjust and Accept. I hope your caring support will be a cause for the new people to stay. Have a great day. You are making a difference here. I hope they do not take you with them.
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- Giulia @ JACKIE1-25-15 on Feb 28, 2017 1:53 PM
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  @jackie1_25_15 The google hangout is still there and anybody who wants to can get into it (if they have a google acount). But it just never "took off." Join this Google Hangouts conversation (sign in and find the EX Community chat). We can have a live video chat, or just a typing chat.
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Jennifer-Quit Feb 27, 2017 9:01 AM
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I have looked at other sites also - and I believe that this one is the best. We have many new members and I make an attempt to reach out to them also Terrie - I have not heard any negative comments. On the old platform, so many got lost in the groups, or posting on their own message board, and they never even made it to the blogs - where all the action was at. Like Jackie said, the "Status Updates" is a good place to chat. It is the people not the platform that makes this site work.
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- TerrieQuit @ Jennifer-Quit on Feb 27, 2017 1:02 PM
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  Thanks, Jennifer-Quit
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TerrieQuit Feb 27, 2017 10:44 AM
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Ding, ding, ding! I do believe that JACKIE1-25-15 's answer of status update is a good one. I had never really tried the status update before. If you use the pencil above on the right and click status update a box will come up if you @mention someone in there and then type your message they will get it almost instantly. I just tried it and it works beautifully! I am thinking there have been other discussions and suggestions about this, so if you already know, my bad. I am kind of slow to get things, but when this was explained exactly how it works to me. WALA, It works! Thanks, Jackie! ~Terrie~
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YoungAtHeart Feb 27, 2017 8:06 PM
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What is the difference between status update and sending a message? Can you send the status update to more than one person?
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- elvan @ YoungAtHeart on Feb 27, 2017 9:59 PM
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  I think anyone can see a status update and can join in, messages are private and I am not sure you can include more than one person but I am not sure.
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  - kristen-9.7.15 @ elvan on Feb 27, 2017 10:04 PM
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    elvan I'm almost certain you can send a private message to multiple people.
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- Mark @ YoungAtHeart on Feb 28, 2017 12:29 AM
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  YoungAtHeart
  
  Direct Messages are private between 2 or more people. You can send a message to multiple people. You can set a subject and add people at any time.
  
  A status update is like a Facebook post. It is public, if posted to whole community or it can be more private if posted within a social group and the social group is restricted. A Status Update is a short (420 characters or less) post that can @mention people (as though it were a message board post) to welcome someone new. Greet someone who's been gone for a while. A public note that you've been thinking about them. A congratulations of achievement. Well wishes for birthday celebration or to get better. It could also just be an update of how you are or a short thought for the day where no one is mentioned. Or It could be a quick question you've been thinking about and want to ask a couple people publicly with an @mention about their opinion with no correct answer.
  
  elvan and kristen_9.7.15 you're correct!
  
  Mark
  EX Community Manager
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  - elvan @ Mark on Feb 28, 2017 2:10 PM
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    Thanks for clarifying that direct message thing...I think someone told me you could include more than one person but it got all twisted in my head. Is there a limit on how many people you can include in a direct message?
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    - Mark @ elvan on Feb 28, 2017 3:15 PM
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      Well the field only allows 420 characters and links can be long. So maybe 10-15 at max I believe in a status message.
      
      Mark
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TerrieQuit Feb 28, 2017 3:21 PM
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So, actually using a direct message and including others is the best way to go???!!! ~Terrie~
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- Mark @ TerrieQuit on Feb 28, 2017 5:53 PM
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  Direct Messages should be used sparingly for interactions of a private manner. The community benefits mostly from public interactions. Most everything should be happening in Conversations related to quitting. Social Groups are a good place too.
  
  Mark
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KMC56 Feb 28, 2017 6:49 PM
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As for me, I seem to be lurking more than participating as I did before. I hope all simmers down, and yes I do miss the personal feel of the old site, and can live with it, as well as the change. Sort of feel ,Ike an observer rather than a participant, observe,, and I will learn. PM's seem to be my best choice of communicating at this point.
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