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Messaging system

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There are quite a few members that do not come to this site daily and will not know how to use this site.  We need a FAQ section or a help section with specific topics and be allowed to message people whether we are following them or not.  We are flying blind here.  for instance, I just tried to send this message privately to @Mark, Mr. Admin, and I cannot @ him because his name is not associated with his profile nor send something to him.  Another thing, we need to be able to custom how this page loads.  There is way too many steps to go to to see the blogs.  I just discovered today that I can click on the different icons to bring up blogs, documents, questions in a group but not all of them show up.  If I was someone who was not computer savvy, nor comfortable with microsoft office, I would be lost completely and move to another site that was more easier.  Also the recommended content shown at the bottom of the page should have some type of dates associated with it.  I've found once I read a post and found another interesting topic, it's from 2009 or after and not what I thought it was going to cover.  i.e. someone posting about struggling or help and I click on it and it's from 2009.

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CommunityAdmin
Community Manager
Community Manager

We need a FAQ section or a help section with specific topics

Community Help‌ There are some FAQ there and we'll continue to build on them.

I just discovered today that I can click on the different icons to bring up blogs, documents, questions in a group but not all of them show up.  If I was someone who was not computer savvy, nor comfortable with microsoft office, I would be lost completely and move to another site that was more easier.  

They are all there but it it's going to depend how it is filtered.

Everything: https://excommunity.becomeanex.org/content/?sortKey=all~creationDateDesc&sortOrder=0 

Blogs: https://excommunity.becomeanex.org/content/?sortKey=all~creationDateDesc&sortOrder=0&filterID=all~ob... 

Discussions: https://excommunity.becomeanex.org/content/?sortKey=all~creationDateDesc&sortOrder=0&filterID=all~ob... 

Questionshttps://excommunity.becomeanex.org/content/?sortKey=all~creationDateDesc&sortOrder=0&filterID=all~ob... 

Videos: https://excommunity.becomeanex.org/content/?sortKey=all~creationDateDesc&sortOrder=0&filterID=all~ob... 

Documents: https://excommunity.becomeanex.org/content/?sortKey=all~creationDateDesc&sortOrder=0&filterID=all~ob... 

Also the recommended content shown at the bottom of the page should have some type of dates associated with it.  I've found once I read a post and found another interesting topic, it's from 2009 or after and not what I thought it was going to cover.  i.e. someone posting about struggling or help and I click on it and it's from 2009.

This content it recommends, we have no control over. It is automatically recommending it based on similar content from the post above it.  I agree that a date would be helpful Especially in our case since the content has spanned many years, however there is valuable content from the beginnings of the site.  You may go back and read old things but you may not comment on them any more.  Or perhaps once in awhile it might be good to revive an old topic

Mark
EX Community Manager

EX Community Admin Team

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10 Replies
elvan
Member

I just attempted to adjust email notifications, and some options simply would not respond.  I have no desire to receive over 500 emails a day...that is overwhelming.  What am I doing wrong?

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Just click on your icon - then preferences - and then check "no" to first question.  That is all I did - and no more emails!

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Mark did say they are working on the Mark‌ system. If you put in at and EX - it will bring him up.

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Jennifer_Quit_05-01-14 wrote:

Mark did say they are working on the Mark system. If you put in at and EX - it will bring him up.

What is your trick to @mention me?

EX Community Admin Team
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Jennifer-Quit‌ That is mysterious that it will find me when you use "EX".  Hopefully we'll get it sorted out soon.  Thanks for the detail. The Jive Team did say that as soon as they update our site that the usernames that contain _ (underscores) should be able to be mentioned. I don't have a date on it yet however.  

Mark

EX Community Admin Team
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CommunityAdmin
Community Manager
Community Manager

crazymama_Lori‌ Sorry you are having troubles @mentioning me.  I'm able to mention myself without issues.  I'm only aware of people with _ in their username being difficult to @mention.  Fortunately yours seems to still work.  There is a bug that will be fixed to correct those usernames with underscores that are not able to be be mentioned easily.

Can you give some examples of people you want to reach out to that don't come to the site regularly?  We are exploring what were going to do with regards to Private Messaging so that checking in on people will be a bit easier. Sorry it's frustrating!

If you go to https://excommunity.becomeanex.org/content you can find all the content from the site.  By default most pages when you look at the Content Tabs will sort from Newest to Oldest by Recent Activity.  On the Overview pages we've sorted many of the content tiles from Newest to Oldest by Date Created so that you can see what's newest on the site after we got feedback from members that that is what they prefer.  Unfortunately it's not possible to make the content tab pages sort by default from Newest to Oldest by date created. But I have added it as a suggestion to Jive.

Mark
EX Community Manager

EX Community Admin Team

I'd have to take the time and go through all the people on the site.  only one comes to mind right now and that's mdmd4448.  he's kind of my project and I check in on him every week.  he's up to being quit by almost 4 months and only responds to people using he message board system and I know for a fact that he won't be able to reach out to people using the private messaging.  He's really my main concern.  Hopefully they get that feature fixed soon.  I've seen mucho complaints about that

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