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Points???

Question asked by elvan on Jul 17, 2017
Latest reply on Jun 25, 2018 by Mark

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Mark I posted this a few days ago...could not, at that time, @mention you either. scha said to follow up with you when you got back because she is unfamiliar with the points system. I can get points DIRECTLY awarded by others but I do not get points for commenting, for liking, or for getting my comments liked. It's been going on for several days since I first noticed it. My points end in 07 and have for days. JonesCarpeDiem awarded me 1,000 points directly and someone else awarded me 100 points directly and those went through but there is no indication of participation other than that.

Welcome back, hope the move went smoothly if there IS such a thing as a smooth move.

Ellen

Mark

Jul 17, 2017 10:46 AM

Correct Answer

I'll get someone looking into this. Thanks for the heads up and posting this as a separate issue!

I am alerted to everything posted in Community Help so if it's related to how the community is working/not working, best to post in here as community related questions posted in Conversations and personal blogs will get lost.

Mark
EX Community Manager

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Mark

Jul 17, 2017 10:46 AM

I'll get someone looking into this. Thanks for the heads up and posting this as a separate issue!

Mark
EX Community Manager

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Mark

@ Mark on Jul 18, 2017 12:05 PM

I'm seeing points showing up on the leaderboard for you today elvan and also Pops.

Mark
EX Community Manager

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Mark

@ Mark on Jul 20, 2017 3:54 PM

elvan and Pops

When you were checking your points was it on the leaderboard or somewhere else(your profile). Hoping for some additional context.

The leaderboard is only updated twice a day (for performance optimization) so posting something won't be reflected on leaderboard right away. You won't see it until after the leaderboard has been updated.

Mark

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Pops @ Mark on Jul 20, 2017 4:17 PM

Mark,

The system was "down" for three days. AIl of the days that I have been on this new system, I usually have advanced at a minumum of 125 points per day...often 600+ per day. I am capable of recognizing a missed read vs a nonfunctioning element. The system was not functioning.

pops

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Mark

@ Pops on Jul 20, 2017 4:50 PM

Pops wrote:

Mark,
The system was "down" for three days. AIl of the days that I have been on this new system, I usually have advanced at a minumum of 125 points per day...often 600+ per day. I am capable of recognizing a missed read vs a nonfunctioning element. The system was not functioning.
pops

Merely informing you of how leaderboard works. Not insinuating you were doing anything wrong. Just trying to put the dots together without having fully observed what exactly happened. It was still functioning for some but not others so it wasn't "down". That is mysterious to me.

Mark
EX Community Manager

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Pops Jul 18, 2017 1:17 PM

Yep, so what happened? Seems to be sort of hokey in the performance category.

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elvan @ Pops on Jul 18, 2017 1:44 PM

Pops Not sure what happened but points are showing up now...doesn't make up for points that were not awarded for the several days prior to that...I guess there is some sort of issue with Jive. Any idea about the points that were not awarded in the period of time for certain folks Mark?

Your vacation seems to have been really short and it wasn't even MY vacation. I know how fast they go. I do hope you are well rested and enjoyed yourself.

Ellen

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Mark

@ Pops on Jul 18, 2017 3:11 PM

Pops and elvan

It self corrected somehow. I'm not sure if the points were added retroactively. Will still have a tech look at it and determine what might have happened. They can possible re-calculate points to ensure the points are added however this might have other side-effects as it relates to points you give away. Just my speculation at this point thought.

It wasn't a vacation last week. I was busy moving to a new place. Vacation to me it out of the country or somewhere with extremely poor cell coverage .

Mark
EX Community Manager

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elvan @ Mark on Jul 18, 2017 5:44 PM

Mark I knew you were not on vacation, moving can hardly be called vacation. I meant Pops because it did not seem like he had been gone that long.

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Mark

@ elvan on Jul 19, 2017 9:03 AM

Oh! Thanks for the clarification

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Mark

Jun 25, 2018 12:32 PM

If you see an issue with earning points, please post a comment here.

For more explanation on the issue, review my blog The Scoop on Jive Rewards: Badges, Points and Quests . Locking this topic to consolidate discussion and comments about it. Go to my blog for further discussion.

Mark
EX Community Manager

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Mark Jul 17, 2017 10:46 AM
Unmark Correct
Correct Answer
I'll get someone looking into this. Thanks for the heads up and posting this as a separate issue!

I am alerted to everything posted in Community Help so if it's related to how the community is working/not working, best to post in here as community related questions posted in Conversations and personal blogs will get lost.

Mark
EX Community Manager
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- Mark @ Mark on Jul 18, 2017 12:05 PM
  Mark Correct
  Correct Answer
  I'm seeing points showing up on the leaderboard for you today elvan and also Pops.
  
  Mark
  EX Community Manager
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  - Mark @ Mark on Jul 20, 2017 3:54 PM
    Mark Correct
    Correct Answer
    elvan and Pops
    
    When you were checking your points was it on the leaderboard or somewhere else(your profile). Hoping for some additional context.
    
    The leaderboard is only updated twice a day (for performance optimization) so posting something won't be reflected on leaderboard right away. You won't see it until after the leaderboard has been updated.
    
    Mark
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    - Pops @ Mark on Jul 20, 2017 4:17 PM
      Mark Correct
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      Mark,
      The system was "down" for three days. AIl of the days that I have been on this new system, I usually have advanced at a minumum of 125 points per day...often 600+ per day. I am capable of recognizing a missed read vs a nonfunctioning element. The system was not functioning.
      pops
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      - Mark @ Pops on Jul 20, 2017 4:50 PM
        Mark Correct
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        Pops wrote:
        
        Mark,
        The system was "down" for three days. AIl of the days that I have been on this new system, I usually have advanced at a minumum of 125 points per day...often 600+ per day. I am capable of recognizing a missed read vs a nonfunctioning element. The system was not functioning.
        pops
        Merely informing you of how leaderboard works. Not insinuating you were doing anything wrong. Just trying to put the dots together without having fully observed what exactly happened. It was still functioning for some but not others so it wasn't "down". That is mysterious to me.
        
        Mark
        EX Community Manager
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Pops Jul 18, 2017 1:17 PM
Mark Correct
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Yep, so what happened? Seems to be sort of hokey in the performance category.
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- elvan @ Pops on Jul 18, 2017 1:44 PM
  Mark Correct
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  Pops Not sure what happened but points are showing up now...doesn't make up for points that were not awarded for the several days prior to that...I guess there is some sort of issue with Jive. Any idea about the points that were not awarded in the period of time for certain folks Mark?
  
  Your vacation seems to have been really short and it wasn't even MY vacation. I know how fast they go. I do hope you are well rested and enjoyed yourself.
  Ellen
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- Mark @ Pops on Jul 18, 2017 3:11 PM
  Mark Correct
  Correct Answer
  Pops and elvan
  It self corrected somehow. I'm not sure if the points were added retroactively. Will still have a tech look at it and determine what might have happened. They can possible re-calculate points to ensure the points are added however this might have other side-effects as it relates to points you give away. Just my speculation at this point thought.
  
  It wasn't a vacation last week. I was busy moving to a new place. Vacation to me it out of the country or somewhere with extremely poor cell coverage .
  
  Mark
  EX Community Manager
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  - elvan @ Mark on Jul 18, 2017 5:44 PM
    Mark Correct
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    Mark I knew you were not on vacation, moving can hardly be called vacation. I meant Pops because it did not seem like he had been gone that long.
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    - Mark @ elvan on Jul 19, 2017 9:03 AM
      Mark Correct
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      Oh! Thanks for the clarification
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Mark Jun 25, 2018 12:32 PM
Mark Correct
Correct Answer
If you see an issue with earning points, please post a comment here.

For more explanation on the issue, review my blog The Scoop on Jive Rewards: Badges, Points and Quests . Locking this topic to consolidate discussion and comments about it. Go to my blog for further discussion.

Mark
EX Community Manager
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