How do I clear the notification bell when no unread messages exist in the inbox?

[Barbscloud]

Mark‌  For several days now, I show 1 message in my inbox.  Nothing loads for an additional message, so it won't go away.

[kristen-9-7-15]

Not at all Barbscloud‌  My notification thingy has been like that for over a month.  Mine won't go away with either of Mark's tricks....Shrug...

[CommunityAdmin]

Barbscloud wrote:

Thanks, now I don't feel so stupid.

You're definitely not. Computers are not perfect either

[kristen-9-7-15]

Can't you just log in remotely like my computer techies at work do and fix it for me???  Teeheeheee.  I'll try it.

[CommunityAdmin]

kristen-9.7.15‌

Nope, sorry we don't provide remote IT support for a host of reasons.

Mark
EX Community Manager

[kristen-9-7-15]

Ugh.  LOL

[kristen-9-7-15]

The notification just disappeared on its own....

[CommunityAdmin]

You didn't click the "Mark all read" link in the inbox?

Mark
EX Community Manager

[kristen-9-7-15]

I clicked "Mark all read" earlier but the notification was still there. It's a mystery.