Giulia wrote:
SkyGirl From my experience, blogs such as the one Mark mentioned would have been flagged for attention by one or more of the Elders on the site had it been noted. Dale was up the earliest on the West Coast and caught the majority of them. I, for one, am not speculating on what is or isn't wrong with "automated" moderation. I see the benefits and the harms. I'm just making a point of the fact that it's there and interfering with the normal flow of the support community as I knew it. But then - that's "as I knew it." The fact that it is interfering and that there are questions and confusion about it all is certainly not helpful. MOO
In the last year I actually was going through every user account daily and removing people who were spammers. Many times before they had even posted a blog. Yes, it got really really bad in the last year. Fortunately, I was able to take care of it without people even knowing in many cases. 
There were cases where JonesCarpeDiem helped me immensely by creating a list of people who had profile spam during the few hours I was sleeping. A majority of people had profile spam in the last 8-9 months of elgg because they were becoming ineffective at posting spam that stuck around. They figured that profile spam would fly under the radar but I was right there to delete it 7 days a week. Elgg's spam moderation service was hit or miss. It was good at catching private message spam but only catch blog spam on occasion. Fortunately I knew some tricks to locate it and deleted a lot of spam from 2008 thru 2015 that went undetected previously.
If the system were working correctly (sadly it isn't at the moment) then it wouldn't be disrupting the normal flow of things. In reality it is happening infrequently, but none the less, annoying even at the frequency it is happening. Since things aren't working as they should, offering any "advice" on how to get around it wouldn't be helpful. When it's fixed there hopefully won't be any need to offer advice as it should only catch legitimate posts on a rare occasion. The situations it would catch at that point should be fairly obvious. I have a good sense on how spam filters work but the exact information is always proprietary as it won't be effective if you tell everyone
Even when everything is fixed, on occasion there will be people who are peddling vaping products and other things who will come to post comments or blogs that will not get caught by the spam filter and will require members to click the "report abuse" button for my review.
Giulia Based on your post I read it just like SkyGirl read it. But yes, there is no member moderator moderation protocol right now because Jive doesn't support it yet. Hopefully in the future there will be an ability to have non-employee moderators. I really don't envision or hope that there will be a lot of moderation as that takes away from participation on the site by those members and suggests that there are larger issues going on. Being a volunteer moderator can be a tricky responsibility. Impartiality is often what people struggle with most, especially with really close knit communities.
Select other community platforms have the ability to give moderation to non-employees but they are deficient in some very key areas as a community platform or were very complex platform, not suited for our member-base. We had to select the best option based on the options available to us at the time.
Mark
EX Community Manager
Giulia wrote:
Sorry about not being more clear on my reply. Didn't mean to confuse.
No problem. Happens from time to time
Mark
EX Community Manager
