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Giulia
Member

Log in Dates are Wrong, how to Correct it?

It's currently 10:55 pm on June 23, 2018.  Yet when I go to this person's page it show up as...

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Our quit dates that show up when we hover over an avatar are off by a day.  In the case of avatars, it's a day behind.  In this person's case with their last noted log in it's a day ahead.  (Complete opposite)  Jive really needs to do something (I'm assuming it's a Jive problem and not an EX program problem)  to solve the date issue. If it's an EX problem, then that needs to be solved also.  Because 1) if you're trying to keep track of someone's quit date, it's important to know the actual date when hovering over their avatar.  2)  "Last Logged In" information is important for those of us who are trying to keep tabs on the quitters here and when we have or haven't seen them last.  It's important to know if someone hasn't shown up for a while.  But when go to their page and it says their last log in is tomorrow???  That's not helpful to those of us in support mode trying to keep tabs on new quitters.  

I think normally this isn't important for the majority of site members.  But for those of us who are responsible for the Freedom Train and who are extremely active, caring members,  the last log in date IS important.  

Just saying.

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6 Replies
CommunityAdmin
Community Manager
Community Manager

Giulia

Yes the hovercard is off by one day. I've noted that before and Jive Support team is aware of it. I'll see if I can find out what the projected fix period might be. Last I knew it was in their list but a fix had not yet been found yet. So for the time being you need to read it as a day off unfortunately.  Definitely understand your point of it being confusing on the hovercard.

As far as lsparkles65‌.  They could be in a time zone that is already 6/24/18.  I don't think it compensates for time relative to your time zone. I think it shows the date they last logged in.  So the last login date on the profile should be correct but the hovercard won't be right until they fix that. 

Mark

EX Community Manager

EX Community Admin Team
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Giulia
Member

Thanks Mark.  Hope the problem gets solved some day.

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Giulia
Member

FYI Mark‌, I just found out that person is in the Central Time Zone in this country which makes it an hour earlier, so it should still have registered the same day, June 23rd, not June 24th.  

Giulia

Ok. Good to know. I hadn't seen it happen like that before.  I'll see what else might have caused that.

Mark
EX Community Manager

EX Community Admin Team
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Giulia‌ Just wanted to give you an update that they discovered something and are trying to figure out what is happening exactly.

Mark
EX Community Manager

EX Community Admin Team
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