When does the  "helpful" icon present itself on a blog or conversation?  I don't mean on the "replies" (it's there on all of them).  I mean on the blog/conversation itself.  Sometimes I see it, most times I don't.   I'm not speaking of  the "helpful" Outcomes  shown.  If I want to mark a blog or conversation itself as "helpful"  - why is that not a consistent link available across all authored posts?  Is it only available when it's an admin/EX team post at a time when particular feedback is desired?    For example in the "Document,"  "Let’s Talk About Leaderboards!" Event Summary at the bottom there's... 

 

 

It's a document. Documents can be marked as helpful or not helpful. Discussions/questions/blogs don't have this designation as the majority of the content is likely in the comments/replies. Certainly for our community you may feel differently but for most online communities, it's in the replies of questions/discussions.  Blogs are more about telling a story so people either like it or they don't.

Yet on the "Discussion" Why do we see Old Blogs in the Recent Blogs list?, for example there is no green "Helpful" button available.   

This is a question. The Helpful question appears in the replies/comments.

 

It would be beneficial, I think, if the Conversation/Blog  itself had a "helpful" button (just as it has a "Like" button).  We may "like" a joke blog, for example, but it may not necessarily be helpful.  On the other hand there may be one that has valuable information to someone's quit which the person could mark as helpful.  

Our use-case for the community is unique.  It's not something we'd likely be able to customize to our use case to add helpful buttons to Blogs/Discussions/Root post.

 

 

 And "Most Liked" must refer to the amount of random "likes" overall of the various responses unrelated to the Likes noted under the header.  If you count all the "Likes" under the replies in Why do we see Old Blogs in the Recent Blogs list?  they add up to 9.  But under the header it shows "Likes 2."  Is there any way to separate out (filter) the "liked" original content vs the "liked" replies, I wonder?

Most liked under "outcomes" refers to the comment with the most likes.  In that question I see one that has 4 likes as of the moment I posted this. There are apparently other posts that have been liked.  Since you said 9 there are other comments that have 3 or fewer likes a piece collectively adding up to 5. Four posts had been marked helpful as noted by the Helpful (4) button also under "outcomes".

 

 Also, I notice that sometimes it says "I also have this question" and sometimes it doesn't.  I assume it's because a definitive "answer" (with the green checkmark) has been placed?   

Yes, while a question is unanswered it has that option so that we can see which questions "the community" most wants to know about.  In some communities the community manager may leave questions to be answered by the community if they haven't reached a threshold. Others it may help elders/experts/question responders in the community focus on the questions with that will help the most people before responding to other questions. 

Mark
EX Community Manager