Community
I thought this would be easy but I can't seem to "@ Mention" people. When I hit the @ Mention symbol, a list of names and places pop but it is never the person I want to mention. So I continue to type their username hoping it will pop up. It never does. What am I doing wrong?
I have the same issue!
@RachelMB I'm glad I'm not alone! I am pretty computer saavy but it is not working for me
See?? Doesn't work! GRRRRR!!
Mark! Help us!!! LOL
kristen_9.7.15 or Giulia or anyone who isn't able to mention a person without an underscore in their username and is willing to work with me, I would appreciate it. I was able to see the problem but it is working now so I can't replicate it for one of the techs. So I need someone who is unable to mention me or another member of the community. I'll need to do some screen recording of your browser (Chrome or Firefox) as you try an @Mark. There would be some errors hopefully and some logs that could be recorded that I could send to our technical team to find out why the @mention isn't working.
I know Kristen wasn't able to mention RachelMB previously. But perhaps that is working now. If not, I hope we can chat!
Mark
EX Community Manager
I can now get to your name with the @ mark. YAY! I have a few minutes now to work with you, if you like, or later this afternoon.
Here's one that doesn't work: @ kathy_ryz_quit_date_7-1-13 also @jenn_06_03_14 and @i_am_free @i_am_free The name pop up show their blogs, but not simply their names.
Giulia wrote:
I can now get to your name with the @ mark. YAY! I have a few minutes now to work with you, if you like, or later this afternoon.
Here's one that doesn't work: @ kathy_ryz_quit_date_7-1-13 also @jenn_06_03_14 and @i_am_free @i_am_free The name pop up show their blogs, but not simply their names.
Great that it is working for mentioning Me now.
The others that you mention are going to continue happening until the Underscore bug gets fixed...
Mark
EX Community Manager
Kristen_9.7.15 Yes there is a problem especially with people with Underscores in their username. There is a bug in Jive that doesn't allow you to @mention people with underscores. I have been able to with a select few like Terrie and Jennifer but it's not consistent. The good news is the bug was identified a while ago and is already fixed. We're just waiting until the site gets updated so the issue will disappear. Sorry it's frustrating! It frustrates me as well. You can get past the bug by finding their profile in a new tab on your browser and copying and pasting it into the comment and it should fix it and make it pretty instead of a long link. You can also put in their name and then highlight their name and then put in Link and put /people/username/ in the URL field and the highlighted word should already be filled in the "Text to Display" field . It's a workaround but the only suggestion I have for you at the moment.
As far as mentioning me. I'm able to mention myself, just fine. Other people have had success typing in @EX and I apparently pop up in the top results. Otherwise you can do the steps mentioned above and put in /people/Mark/ in the URL and then post and it will mention me.
As soon as the site is updated (it happens automatically as soon as they're ready) I'll let you all know. I'm just awaiting to hear from Jive as to when it is planned. If there are other bugs that have been identified and are fixed, i'll let people know about that as well.
Mark
EX Community Manager
Mark Well look at that! Yours popped up. So it isn't me being stupid!! LOL! Phew! Thanks Mark!! I appreciate your help!!
No worries kristen-9.7.15 Glad to help! I did notice that now since I have mentioned you before it offered you as a suggestion as I typed so it must be learning a little bit.
Mark
EX Community Manager
I just tried it on another blog and it worked. At least I know I was doing it right the whole time! Thanks!
kristen-9.7.15-it worked for you but I'm still having an issue with Mark not coming up. I will play around with it.
Mark-thanks for your help!
Rachel
Thanks Kristen
That's good. RachelMB and Giulia
Hmmm I think TerrieQuit had an issue at one time. Does anyone remember anyone else who had problems mentioning me and was using @ex as a workaround? I need someone who is currently having an issue.
Mark
EX Community Manager
Ah, well you're only asking re those who do NOT have an underscore in their name. But anyway, here's another one with an underscore to add to the list in my response above: @lady_hyacinth It's not ALL those who have underscores, just some. If you look at the ELDER'S LIST you'll see many with underscores which DO work.
The people who have underscores we know won't work until the bug is fixed. Probably within the next month.
The people who do not have underscores and are not able to be mentioned, those are the ones I am really interested in getting more info on. So if you can't mention Me or anyone else without an underscore... Please find me.
Mark
EX Community Manager
Mark I got so used to hovering the avatar and copy and paste link address, I still do it. I think I can do it the other way not, not sure, I'll let you know! ~Terrie~
Mark when I do the @ I get a pop up that has you and Jennifer on it. I do know I had a problem with Kristen's a few days back. Everything else seems good to go! ~Terrie~
Kristen's will still be an issue until the underscore bug is fixed. Ironically I've been able to TerrieQuit you all along.
Mark
how about puff-tm-draggin ,yay hi Puff it's really good to see you, how are you doing old buddy, old pal, old friend as well as my old fellow Exer.
Update: 11/1/2017: Realistically this will not be fixed until Q1 2018 now.
Update 1/30/2018: Realistically this will not be fixed until Early Q2 2018 now.
Mark
EX Community Manager
We are now 3Q 2018 and the problem has still not been resolved. I just put never_again with an @ sign before it and it's one of those that doesn't work. Had to copy and paste from the direct link for the "at" mention. I guess Jive still hasn't solved that problem. It's been more than a while now. GRRRRRRR at Jive! Perhaps new members should be DISCOURAGED from using the underscore as part of their username? I'm sure there's a way to say "sorry - these symbols are not allowed as part of your username. No? I've seen that in other areas of the web with passwords, so why not with usernames??? Can't EX say the same thing when new member join??)
There were some improvements made in Q2 update but it didn't solve the problem. There was also an update on Friday that solved some other issues we've been experiencing but they didn't yet solve the _ problem. I'm still on their case about it.
As far as updating the registration form to prevent new people from using an underscore. It requires some recoding and testing. I'll see if we can get a hint added however it would still allow them to use an underscore. At this time there are other higher priority items being done by our developers and it wouldn't solve the problem with people who have had underscores for a long time. As I've mentioned before, I'll be glad to fix anyone's accounts who have underscores on an individual basis. They can't all be changed in an automated fashion at this point.
Mark
EX Community Manager
I have the problem even when there is no underscore in their name sometimes I have to keep starting g over and eventually it will work sometimes I just give up !
bonniebee Can you give me examples of people who don't work? I find that typing slowly usually gives me the best results.
Are you on a computer, tablet or phone when attempting to @mention them?
Mark
EX Community Manager
Hey, any kind of a "hint" like "IF YOU SIGN UP WITH AN UNDERSCORE IN YOUR USERNAME YOUR ENTIRE ACCOUNT WILL BE DELETED AS WILL YOUR FACEBOOK ACCOUNT AND ANY AND ALL ONLINE BANKING ACCOUNTS THE FIRST TIME YOU SIGN INTO EX WITH IT - SO DON'T!" Sounds good to me! (And for all who are wondering - yes, this is a joke!)
because they are unmentionable
Maybe you'll want to shorten your username now?
Mark
EX Community Manager
Excellent. Now if we could just be able to @mark YOU, that would solve all our problems!
Yup, well, at least if I just put in the @ symbol all by itself, you are the first to pop up on the list.
@ =
I don't know if the last "at" mention is held in cache or what, but that's what pops up when I put in the @ symbol. When I put in @mark I still get...
@mark
This issue was fixed today.