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Why am I not able to @mention certain people?

Question asked by kristen-9.7.15 on Feb 1, 2017
Latest reply on Oct 26, 2018 by Giulia

I thought this would be easy but I can't seem to "@ Mention" people.  When I hit the @ Mention symbol, a list of names and places pop but it is never the person I want to mention.  So I continue to type their username hoping it will pop up.  It never does. What am I doing wrong?

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