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Problem getting to the EX-community portion on Android

Question asked by DavesTime on Dec 19, 2019
Latest reply on Dec 23, 2019 by Mark

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For the past few days when I've tried to enter the ex-community on my phone nothing happens. It accepts my log-in and gives me the general page with my current stats, but when I hit the four horizontal lines to get to the EX-community and to pledge absolutely nothing happens. I've tried updating my Google web app, but that didn't help. Is anyone else havng this problem? And Ideas on how to fix it? I haven't been pledging this week because I usually use my phone to take part in EXx.

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sweetplt Dec 20, 2019 11:46 AM
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Happy Friday DavesTime I hope Mark will be able to help you out...I am not having this problem, but my product is Apple...I think it must have something to do with maintenance on the site the other day...Colleen 382 DOF
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ClearColors Dec 20, 2019 6:33 PM
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DavesTime It's not smooth for me either.
I realized instead of tapping the 3 horizontal bars, to tap the Mayo Clinic Box right under the 3 bars.
Then, tap the 3 bars.
Then I can click on Ex Community on the bottom.
But I really get bounced out of things and have to start all over.
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- DavesTime @ ClearColors on Dec 23, 2019 10:53 PM
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  Thanks. I did what you said you have done, and I was able to get in. There must be some glitch on the first page. Oh well.
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  - ClearColors @ DavesTime on Dec 23, 2019 11:41 PM
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    I'm glad it worked. There are still glitches elsewhere, that bounce me around.
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Giulia Dec 22, 2019 1:54 PM
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I'm coming at EX from a computer, but I don't usually log out when I leave the site and it's always there for me. I also have a bookmark for the Home page Latest Updates.

If I DO log out and then log back in, this is what I see.

I click on EX Community and get to the community from there. Do you not show that same page?
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- DavesTime @ Giulia on Dec 23, 2019 10:49 PM
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  Guilia, when I'm on my computer it is there, but on th mobile app it looks different.
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Mark Dec 23, 2019 11:56 PM
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DavesTime Sorry you've had a problem. This was originally in Conversations but I moved it to Community Help as it relates to a community issue and not related to quitting.

I'm going to try to replicate what you're seeing. If there is any way you can record it happening with another phone I would appreciate it. You can upload the video to a video sharing service or even Google Drive and then share with communityadmin@becomeanex.org so I can have a look.

Mark
EX Community Manager
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Problem getting to the EX-community portion on Android

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