Roejo wrote:
Okay, now I really don't know what I'm doing. Someone else DID have the question--I read it myself. And even if they didn't, does that mean I can't get an answer to It? What kind of help is "No one else has this question?"
When you mark something as a question it gives others the opportunity to say that they also have it as a question. This let's others know that the question has multiple people who want an answer. With this community there may be multiple answers when it comes to getting help with one's quit journey as each quit journey is unique. The person who asks the question can mark a response they receive as the correct answer. Others in the community can mark a reply as a "helpful answer". This could guide others to what the community thinks as most helpful and it may differ from the person who asked the question.
Roejo wrote:
I do not understand why I received this email from you.
kelash.sarangani had marked your reply "Need guidance for communicating " as helpful so you got a notification that had your reply in it. Whenever something is marked as helpful, everyone subscribed to the topic receives an email.
Roejo wrote:
This site is great for reading, but not user-friendly to people who are not computer savvy. I have been reading for three months, but don't know where to go to get advice or tell my concerns.
As mentioned in my reply from before , if you wondering about quitting in general posting in Conversations or one of our Groups is best unless you're asking about how to use the site in which case Community Help is the place to be.
Roejo wrote:
I read another post just like this one and could not find where anyone had ever answered the post.
I realized I had not responded to this in your original question so I'm ensuring that I respond to it today. As mentioned above, each quit journey is unique so there may be more than one answer. Additionally, the person who asks the question may get an answer in their email inbox and may never come back to the site the mark the response as correct so that may be another reason a question remains "unanswered" even though it may have multiple responses. If you do ask a question and you have a response that works for you, you may mark it correct. If it partially helps you can mark the response as helpful.
If it wasn't helpful but you like their answer you could "like" it. This way the person knows you appreciate their response.
Mark
EX Community Manager
EX Community Admin Team
