Community
I keep getting notified about my "latest acclaim" but have been at the same number of points for like two weeks I think. If we're not doing points anymore, the "leaderboard" is meaningless. If we are still doing points, why hasn't mine moved at all? Is it broken?
It's been broken since 4/5 and is currently being worked on. Once the issue is resolved it should catch up on the points earned. Points that may have been given via badges may not be deposited.
Mark
EX Community Manager
Okay thanks! Good to know I'm not going crazy
This is a question for Mark. There have been problems with the points in the past. We had a spell of people giving away points and having them subtracted, not being added to the recipients and there was no way to fix it. Since they don't actually represent a true tally, I ignore them.
jmho
Nancy
I'm with you Nancy, I don't pay any attention to them actually I forgot all about them until I read this post.....
They just show up so I look!
I understand what you're saying AnnetteMM , I'll take a look when they show up too, awhile back they weren't working properly so I don't pay any attention unless they pop up like you're saying, Hopefully eventually they will working properly again hug or just get rid of them if the tech's can't get them working properly.
AnnetteMM, Youngatheart.7.4.12, Marilyn.H.July.14.14. I made myself stop watching them back when they stopped working a long time ago and feelings were hurt and I decided that I just am not going to scroll down that far on the page that notifies me that someone liked or found a comment I made helpful. I know that there were a LOT of points that were not rewarded and they were never made up so I said...forgettaboutit. Is that how that is spelled????
Close enough lol
I prefer f*ck-get-a-boutit!
Yup I'm with you Nancy. love it !
I didn't know any other way to ask. Thanks!
No problem! Mark usually sees it when you post a question, but I just wanted to be sure so I used the @mention.
Yes, I am subscribed to all posts in Community Help. So I'll get an email when you ask a question here. If you ask a question elsewhere I won't get notified so @mentioning is the way to go.
Mark
EX Community Manager
I've only been an EX for 2 days. How does one get/earn points?
Sdavisfl There is currently an issue that is preventing some people from getting points. Our community provider is working to resolve the issue.
Many of the activities you do on the site give you credit. Some activities count towards more than others. If anything is undone those points are removed. The points don't count towards anything physical. Rather they're a reflection of time and contributions you've made to the site. As members establish themselves here long-term points become an aspect of credibility as part of your online reputation. Points, on their own, aren't the only aspect of credibility in online communities however.
Mark
EX Community Manager
Ok. Thank you for responding.
Jive reports to me that the points should start accumulating again. I did a spot check and it seems that many of you have received them. Please let me know if you have not so I can dig into it further.
Please note if you look at your place in the leaderboard it may not reflect all points for today as it tallies twice a day.
Annette, if it helps at all, points drive me crazy too. I don't know what the glitch is that let's some people's points roll along smoothly and others not. It's good to know that someone is looking into the problem, right? And when they get things unglitched for those of us still glitched, we may get a whole bunch of points at once!
Mark, to let you know, I have not received any points since about April 5, but I did loose about 400 points when Jive implemented their fix. Go figure.
@ c2q on Apr 28, 2018 8:11 PMc2q wrote:
Annette, if it helps at all, points drive me crazy too. I don't know what the glitch is that let's some people's points roll along smoothly and others not. It's good to know that someone is looking into the problem, right? And when they get things unglitched for those of us still glitched, we may get a whole bunch of points at once!
Mark, to let you know, I have not received any points since about April 5, but I did loose about 400 points when Jive implemented their fix. Go figure.
c2q Yes, they haven't been added to all accounts consistently since 4/5. Not sure how you lost points. Points are only lost if you give them with a badge or a previous action is reversed that you were awarded points for. Large amounts of points have been lost on a few occasions when people mass delete their content on the site. I don't know of any case recently where this happened. Nothing Jive did to get points earning restarted for people who weren't getting them would have debited them.
At this time I'm not confident that we'll catch up on the points that should have been earned in this recent episode. I'm seeing if there is a way to re-calculate the points based on actions. As of right now there is no easy way to do that.
Mark
EX Community Manager
Thanks Mark. I don't know how I would have lost 400 points either, but I did. I have seen my counter trying to calculate, but the total never changes. My point total remains 400 less than it was a month ago. I know that some elders say it doesn't matter, but it isn't happening to them. I love this site, and wish you and all my EX buddies the best.
To those of you new in your quits - do all that you need to do to keep your quit. It is so very worth it.
I DO appreciate your trying!
ALL are given your points back and with TONS of love and y'all are ALL leaders here too....there now all is well.....ty ty ty .....please y'all ALL keep coming back the points are given SPIRITUALLY BY GOD! Yahoooooo lol please one MUST have a sense of humor for you MUST not take your SELF so seriously......squirrel!!!!!
Note to all who care:
This is an ongoing issue. A bit ago there was a flurry of points being awarded as a fun way to say thanks. There was a glitch and the points were deducted from the givers - but never showed up for the recipients. We were told this couldn't be fixed. Since then I have ignored them...up to you!
Nancy
Mark, to confirm, I did get 400 points added back to my account, I assume by some clerical action; thanks. I appreciate that, and the efforts of you and your Jive team to fix the point counter problem.
My counter is still broken, however, and I have not received any earned points since the 4/5 date you mention - well over 2000 - 3000 points not received, although we'll never know exactly. I do not see any other Ex members similarly effected. I would feel differently if there was a solution on the horizon, or if you could say that the problem will ever even be fixed. So until then, I've decided to take a little break. Thanks for the great job you do for EX. All the best.
@ c2q on May 7, 2018 11:26 AM
We're not the only community customer affected by the issue so it's being investigated at a higher priority than other issues. It's been going on and off for some time now. This leads me to believe that the issue is fairly elusive and oddly only affects some members. There is no rhyme or reason at this point. That being said, I can't put a timeline on when I expect it to be fixed if solutions up to this point haven't been 100 percent effective. Regardless, your actions/contributions on the community up to this point are recorded so while I can't say when they will be credited I believe that when the issue is resolved you'll receive additional points to catch you up. The points that are given via badges. Those are a different story. It may be possible that those points are re-populated into the badge-givers account however I don't know if the badge-receiver will receive the points unless they're awarded again. This is my speculation at this point as it is as much as I have to go on.
On Thursday I discussed with the Jive team some potential alternative solutions. We're just gathering data at this point to determine what our options would be and the resulting impact. When I have all the facts we'll determine next steps.
Sorry that the points have had a negative impact on you. While you only notice that you're affected there are likely others as well. Your impact isn't measured by points though. The quality, length and quantity of your participation is apparent regardless of the incorrect point totals. So please come back to us when you're ready.
Mark
EX Community Manager
An update. Jive Support team reports that all members should be earning points again. If you're not. Please respond and I'll have your account looked into.
The points that should have been earned and awarded(along with a badge from another member) will not show in your account. Jive realizes the frustration caused and continues to work on this issue. We're currently looking at what alternatives (beyond waiting for a solution) could be done since this issue has been ongoing for sometime in one form or another.
Mark
EX Community Manager
If you see an issue with earning points, please post a comment here.
For more explanation on the issue, review my blog The Scoop on Jive Rewards: Badges, Points and Quests . Locking this topic to consolidate discussion and comments about it. Go to my blog for further discussion.
Mark
EX Community Manager
It's been broken since 4/5 and is currently being worked on. Once the issue is resolved it should catch up on the points earned. Points that may have been given via badges may not be deposited.
Mark
EX Community Manager