Hate to bring this up but my points dropped over 1300 this evening...what on EARTH is going on. I think I would rather just get feedback...I don't understand why my points would go down, ESPECIALLY by more than they have gone up in some time.
What's the deal? Anyone else?
Mark???
Hello @all!
You should be receiving points again. If you're not, please let me know by replying to this comment.
The case isn't closed out yet.
1. Points you earned while there was an issue may or may not be received. Jive is still looking into the case. I'll update you when I know more.
2. Points you were given while there was an issue will not likely be received. Jive has identified an issue where this happens. Unfortunately the points are debited from the account they are given by but don't always arrive in the account they are awarded to. I'll update you when I know more.
Mark
EX Community Manager