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CommunityAdmin
Community Manager
Community Manager

Issue with Points: Post here!

Please read: If you have an opinion about points, please don't post it here. You can post your opinion in (/blogs/Mark-blog/2018/06/25/the-scoop-on-jive-rewards-badges-points-and-quests?sr=search&searchId=73...This post is only for reporting issues when points aren't accumulating.

If you encounter an issue where you are not receiving points. Please post here so I can let the support team know to investigate your account and restore the counter. 

Thanks!

Mark
EX Community Manager

EX Community Admin Team
Tags (3)
260 Replies

IrishRose wrote:

I do not pay any attention to points, Mark.  Sorry I cannot help you there.

 

Irish

That's fine. We know they're not for everyone.

Giulia wrote:

Wow, that was a bit snarky, Mark.  Unlike you.  Just sayin'.  Stressed a bit are we?  No need to answer.  Take a breath.  Chill.  It's Christmas time.  You don't need to respond to EVERYTHING on here.  Mike was joking.  Hence the mojo, or emoji, or whatever it's called - laughing face.  Sorry, I've posted an OFF TOPIC thingy.  Mea culpa.  Which will make you come here to read it when you're already stressed.  BREATHE!  Smile.  Take what you need and leave the rest.  ♥

It was not snarky response and I'm not stressed either. I'm an advocate of all members on this site and am in the middle on the topic.

People feel strongly on both sides of this feature so it's not something to joke about in my opinion as the people who like points should be able to do so without teasing or judgement. Similarly the people who don't care for them should also be able do so without judgement. This topic is for reporting when the feature is not working properly. My post was a reminder that I would like it to stay on topic.  Comments about points can be made elsewhere( i.e. /blogs/Mark-blog/2018/06/25/the-scoop-on-jive-rewards-badges-points-and-quests?sr=search&searchId=1a...‌).

IrishRose wrote:

For the record, I was happier to see a  next to my name on the 6% Quitters List that Giulia puts out, versus the point system.  I returned, not for points, but for my desire to be there for those who truly want to quit smoking.  Guess you had to be there, Mark, a long time ago, and a smoker needing mucho help with their quit, to appreciate where those who do not care about points are coming from.

 

Just saying.  My apologies for distracting from the issue you are dealing with.  Merry Christmas to you!   (((hug))) too.

 

Patricia

I'm glad that Giulia's list made you feel proud. Things like that really matter . The points are counted and that feature is all automated.  Furthermore, the points aren't something we can easily turn off while still allowing other functions to stay online without significant cost, we're a free site at the end of the day. /blogs/Mark-blog/2018/06/25/the-scoop-on-jive-rewards-badges-points-and-quests?sr=search&searchId=59...‌. I'm glad that you returned, regardless of reason. That is what I really really love to see!

I've spent a lot of time reading things on the site, old and new to get a sense of the community. While I may not have read everything the features have changed but we've always had a diverse group of people. The community has always had an amazing ability to adapt to the features and functions that were available and even innovated when things were very challenging. It's really impressive. Back when the site launched point systems exists but gamification was in it's infancy and was usually a separate thing.

At the end of the day, the gamification helps motivate some members of the site to participate and quit while for others it likely has no impact. On the bright side, the point system can be fairly easily ignored, (in comparison to other community platforms) if you're not interested. 

Back to your regularly scheduled programming...

Completely unsnarkily ,

Mark
EX Community Manager

EX Community Admin Team
Giulia
Member

Wow, that was a bit snarky, Mark.  Unlike you.  Just sayin'.  Stressed a bit are we?  No need to answer.  Take a breath.  Chill.  It's Christmas time.  You don't need to respond to EVERYTHING on here.  Mike was joking.  Hence the mojo, or emoji, or whatever it's called - laughing face.  Sorry, I've posted an OFF TOPIC thingy.  Mea culpa.  Which will make you come here to read it when you're already stressed.  BREATHE!  Smile.  Take what you need and leave the rest.  ♥

0 Kudos
IrishRose
Member

For the record, I was happier to see a  next to my name on the 6% Quitters List that Giulia puts out, versus the point system.  I returned, not for points, but for my desire to be there for those who truly want to quit smoking.  Guess you had to be there, Mark, a long time ago, and a smoker needing mucho help with their quit, to appreciate where those who do not care about points are coming from.

Just saying.  My apologies for distracting from the issue you are dealing with.  Merry Christmas to you!   (((hug))) too.

Patricia

0 Kudos
Giulia
Member

mischievous smile smiley (Glad I misinterpreted the snark and the stress.  Maybe I'm the one who was snarky.)

0 Kudos
Giulia
Member

Mark Points seem funky wunky again at the moment.  6/24/19

0 Kudos

Giulia wrote:

Mark Points seem funky wunky again at the moment.  6/24/19

How so? It shows you got 91 today so far with current count 434,738

EX Community Admin Team
0 Kudos

Well unless the rollover happens between the time I posted at 1:29 and the time you posted at 2:09, no new green daily gain points were showing on the leaderboard at all.  I fist noticed it was off last night.

0 Kudos
Giulia
Member

Points not working 7/21/19.  No Daily Gain noted and not point accumulation on the totals.

0 Kudos

Thanks Giulia‌ (441,087) JACKIE1-25-15 (216,312)‌ and gregp136‌ (44,732)

Looking into it.

Mark

EX Community Admin Team
0 Kudos

It appears to be happening again.  Points not calculating.