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c2q
Member

Notifications About Site Activity is inconsistent

I do not consistently get notification in my inbox on site activity close to me, even when I am a participant in the discussion or when I have  checked under actions to actively follow it.

What should I do?

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31 Replies

kristen-9.7.15 wrote:

Mark

inbox.png

Maybe this is my issue?  "Following" should be checked?  This just started happening this week soooooooo not sure. 

Inbox is correct. That means you'll get notified in Inbox (the bell just to the left of your avatar).

If you go to Preferences > Inbox Notifications > Inbox: Activity... Is Email checked and does it say All Activity, Daily Summary, Twice-a-week summary or Once-a-week summary?

EX Community Admin Team
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Mark

If you go to Preferences > Inbox Notifications > Inbox: Activity... Is Email checked and does it say All ActivityDaily SummaryTwice-a-week summary or Once-a-week summary?

Email is checked now and says "All Activity".  I was only able to click "Email" if under "Notification Preferences" was checked Yes for "Receive email or mobile notifications when there is activity in the community."  I don't want notifications sent to my personal email.  My understanding is that it will.  It looks like I can go back and click "No" under the "Notifications Preferences" and under "Inbox Notifications, Inbox: Activity", Email is grayed out but still checked.

Is this making any sense? Are you confused yet?  LOL

PS.  I am so HAPPY I have two computer screens at work!  I would be getting confused switching back and forth.  LOL

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kristen-9.7.15 wrote:

Mark

If you go to Preferences > Inbox Notifications > Inbox: Activity... Is Email checked and does it say All ActivityDaily SummaryTwice-a-week summary or Once-a-week summary?

 

Email is checked now and says "All Activity".  I was only able to click "Email" if under "Notification Preferences" was checked Yes for "Receive email or mobile notifications when there is activity in the community."  I don't want notifications sent to my personal email.  My understanding is that it will.  It looks like I can go back and click "No" under the "Notifications Preferences" and under "Inbox Notifications, Inbox: Activity", Email is grayed out but still checked.

 

Is this making any sense? Are you confused yet?  LOL

 

PS.  I am so HAPPY I have two computer screens at work!  I would be getting confused switching back and forth.  LOL

pastedImage_2.png

Pulled this as a sample and may or may not look like your Preferences as you have described them to me.

Receive email or mobile notifications when there is activity in the community? If set to No it will not allow Email to be checked. If set to Yes you should be able to control the check boxes below.

So basically you are receiving content in the Inbox on the site for things you create or participate in, when you get mentioned, when they are alerts, when there are badge.

Things you are following show up under their stream in EX Feed.

You've chosen to turn off the Following Digest and the News Digest email as well so you wouldn't receive those notifications via email per your frequency selection.

Are you following any spaces or social groups?

Hope this helps.

Mark
EX Community Manager

EX Community Admin Team
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Mark

So to reiterate, if I do not want notifications to be sent to my personal email, my preferences should look like the above example but I will still receive notifications in my inbox aka red bell? 

I think what's confusing me is inbox on this site versus inbox in my personal email.

Sorry I am such a pain

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kristen-9.7.15‌ You are not a pain at all.  To achieve what you're looking for, yes you'll have to do what you mention in https://excommunity.becomeanex.org/message/126883-re-notifications-about-site-activity-is-inconsiste...   in order to get them in your inbox for people/places you follow.

Mark
EX Community Manager

EX Community Admin Team
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Got it!  Thanks Mark‌!  You're the best!

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kristen-9.7.15 wrote:

Okay.  I will look for specifics and let you know.  It might be awhile   

 

We have a spam folder?  Or are you referring to my personal email?

I meant spam folder in your email account.  No spam folder here on EX.

Mark
EX Community Manager

EX Community Admin Team
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That's what I thought.  LOL.  I do not get notifications to my personal email.  Just here on the site.  The little bell thing.

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Example 1.

Non Smoking Fatty 

I am not following the author but am following Sandy -9-17-17, desiree465, pir8fan.  No notifications from those 3 people.

Example 2.

Spring??  (My own blog)

No notification when Marilyn.H.July.14.14 commented.

Example 3.

Recipe Share Group 

No notification when TmW5.15.17 commented.

Example 4.

https://excommunity.becomeanex.org/groups/exercising-and-health/blog/2018/01/05/lets-get-moving-2018 

This blog is all over the place and SO random.  

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kristen-9.7.15 wrote:

Example 1.

 

Non Smoking Fatty 

I am not following the author but am following Sandy -9-17-17, desiree465, pir8fan.  No notifications from those 3 people.

Does it look like this?
pastedImage_2.png
Will result in content showing in My EX Feed   Then Click the Following tab

or this?

pastedImage_3.png

Will result in content showing in Inbox and in email inbox if you have Email check on Preferences under Inbox: Activity

Same would apply for Tommy and Desiree. I assume you're not following the post under actions in the "Inbox"?

kristen-9.7.15 wrote:

 

Example 2.

 

Spring??  (My own blog)

No notification when Marilyn.H.July.14.14 commented.

I assume you following Marilyn. You should have gotten a notification in Inbox as long as you didn't go to Actions > Following and uncheck Inbox on that discussion post before Marilyn commented. And as long as you have Email turned on in Preferences you should have gotten  an email as well. For the Inbox if you get multiple comments on a post they'll roll up into one group of notifications as seen below. I have two unread apparently. So if you replied and C2q did then I might not see both of yours until I go to the topic or I expand the item.

pastedImage_11.png

kristen-9.7.15 wrote:

 

Example 3.

 

Recipe Share Group 

No notification when TmW5.15.17 commented.

If you're following him see #1 above

kristen-9.7.15 wrote:

Example 4.

 

Let's Get Moving 2018 

This blog is all over the place and SO random.  

Are you following the post since you were mentioned in it and you replied. I assumed you're subscribed to the topic because you've commented then you should receive all comments by everyone. If you're not following it in Inbox and you're following people then that would describe intermittent receiving of messages in the inbox. I need a bit more information for this one. It's too vague at this point.


One other thing in Preferences:

You may or may not have Email checked for things you're following.

pastedImage_14.png

Lastly, likely unrelated but you can Follow a Social group (Like Quitters in Their 30's‌) or a Space(like Conversations). If you look at a group/space you can see if you're following a group/space and if you're doing so in your Inbox or in your Following Stream or even both.

I haven't looked at your account yet but hopefully this will make some sense.

Mark
EX Community Manager

EX Community Admin Team
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